Reset Microsoft 365 Admin Password (with Microsoft Support)

Reset Microsoft 365 Admin Password (with Microsoft Support)

Reset Microsoft 365 Global Admin Password (with Microsoft Support)

Before you call (2–3 minutes)

Have these handy:

  • Global Admin sign-in ID (email/UPN) and tenant primary domain (e.g., yourcompany.onmicrosoft.com).

  • A reachable phone number and email for the Global Admin.

  • Recent Microsoft 365 purchase/invoice or subscription/order ID (if asked for verification).

  • Your organization name and a secondary contact (optional, but helpful).

Note: For security, Microsoft will only work directly with the customer/tenant admin.

Call Microsoft (toll-free)

  • Dial: 0008000404454 or 0008004402008

  1. Choose language (e.g., Hindi/English).

  2. Call-recording preference: Press 1 to allow, Press 2 to opt out.

  3. When asked who you are, select Business user.

  4. When asked for the product/issue, say “Office 365”.

  5. Ticket type: choose “New ticket.”

What to say to the engineer

  1. “We need a Global Admin password reset for our Microsoft 365 tenant.”

  2. Provide:

    • Microsoft 365 Global Admin ID (email/UPN)

    • Global Admin contact details (phone + email)

  3. Ask them to email an acknowledgment and give you the Service Request (SR) number.

  4. Request: “Please escalate to the Microsoft Data Protection Team for the admin password reset.”

  5. Complete any identity verification they require (they may confirm domain ownership, send a verification code to a registered contact, or ask for subscription/billing details).

If Multi-Factor Authentication (MFA) blocks sign-in, ask them to reset/clear MFA for the Global Admin as part of the process.

Receive the reset and sign in

  1. Microsoft will provide either a temporary password or a secure reset link (to the verified admin email/phone).

  2. Go to admin.microsoft.com and sign in with the temporary password/reset link.

  3. Create a new strong password when prompted.

  4. Re-set MFA/Security info (Authenticator app, phone, backup email) to ensure future recovery works.

  5. Save your SR number and the date for your records.

After the password is reset: assign the license to your “info” user

Follow your internal article to map the purchased license to the info@ user:

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